Privacy Policy

1. Introduction

Welcome to OEA Travel Agency, powered by Operational Excellence Advisors ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel booking services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Travel preferences and booking details
• Payment information (processed securely through third-party payment processors)
• Communication preferences and correspondence with us

We also automatically collect certain information when you visit our website, including:

• Device information and browser type
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process your travel bookings and reservations
• Communicate with you about your bookings and travel arrangements
• Send promotional offers and travel deals (with your consent)
• Improve our website and services
• Comply with legal obligations and prevent fraud
• Provide customer support and respond to inquiries

4. Information Sharing and Disclosure

We may share your information with:

• Travel service providers (airlines, hotels, cruise lines) to complete your bookings
• Payment processors to handle transactions securely
• Service providers who assist in operating our website and business
• Law enforcement or regulatory authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Object to processing of your information

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.