Terms & Conditions

1. Acceptance of Terms

By accessing and using the OEA Travel Agency website and services, powered by Operational Excellence Advisors, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

OEA Travel Agency provides travel booking services including but not limited to:

• Hotel and accommodation reservations
• Flight bookings
• Cruise reservations
• Travel package arrangements
• Travel consultation and planning services

We act as an intermediary between you and travel service providers. We are not responsible for the services provided by third-party suppliers.

3. Booking and Payment

Pricing: All prices displayed are subject to availability and may change without notice. Prices include applicable taxes unless otherwise stated. Special promotional rates may have specific terms and conditions.

Payment: Payment is required at the time of booking unless otherwise specified. We accept major credit cards and other payment methods as indicated on our booking platform. All payments are processed securely through third-party payment processors.

Confirmation: You will receive a booking confirmation via email. Please review all details carefully and contact us immediately if any information is incorrect.

4. Cancellations and Refunds

Cancellation policies vary depending on the service provider and type of booking. Specific cancellation terms will be provided at the time of booking. Please note:

• Some bookings may be non-refundable
• Cancellation fees may apply based on timing and provider policies
• Refunds are processed according to the original payment method
• Processing time for refunds may vary (typically 7-14 business days)

We recommend purchasing travel insurance to protect against unexpected cancellations.

5. Travel Documents and Requirements

You are responsible for ensuring you have all necessary travel documents including valid passports, visas, vaccinations, and other requirements for your destination. We are not liable for any issues arising from inadequate travel documentation.

6. Limitation of Liability

OEA Travel Agency and Operational Excellence Advisors act as intermediaries and are not liable for:

• Acts of God, natural disasters, or force majeure events
• Actions or omissions of third-party service providers
• Flight delays, cancellations, or schedule changes
• Lost or damaged luggage
• Personal injury or property damage during travel
• Changes in travel restrictions or entry requirements

Our liability is limited to the amount paid for our booking services, excluding the cost of travel services provided by third parties.

7. User Conduct

You agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Not engage in fraudulent activities
• Respect the rights of other users and service providers
• Comply with all applicable laws and regulations

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Operational Excellence Advisors or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our services shall be resolved through binding arbitration in accordance with applicable laws. You agree to waive any right to a jury trial or to participate in a class action lawsuit.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable federal and state laws. Any legal action must be brought in the appropriate jurisdiction.